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Vertaal van English naar Nederlands
I had a horrible experience at this restaurant.
Me and my girlfriend went to eat at ramens brothers and ordered chicken and pork ramen, we both dont like fish but the soup had a strong fish taste so after asking about it we found out that they use fish as a base for the soup wich was not noted on the menu. There was no alternetive as they said all of the soups were fish based. We both only had one bite and left hungry but they still made use pay the full price of both dishes.- Eten & drinken 1
- Sfeer 1
- Service 1
- Prijs / kwaliteit -
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Ramen BrothersVan restaurant
Dear Riano, sorry to hear that you had a bad experience at our restaurant. The information that all our broth is made out of fish is not correct. The fish smell/taste comes from the nori/seaweed and naruto maki/fish cake, these are basic ingredients of a ramen. If you don’t like the nori/seaweed flavour we can leave this out of the ramen. We appreciate your feedback and we hope you will visit us again.
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Well, the waitress is the one that told us that it was a base for the broth.
I think the staff should be more informed, besides that i did not like the soup and when asking for another broth they only had two. The one i had and another one that was even fishyer.
The thing that bothers me is that we still had to pay full price of both dishes, i have worked in many restaurants for many years, if a customer does not touch his food and you dont have a replacement for his dish you do not let them pay. And from what i know its a shame in Japanese culture to let your guest leave hungry, the kitchen did not make an effort to replace the broth or anything.
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Ramen BrothersVan restaurant
Dear Riano, I think it was a miscommunication, you requested a clear broth (which you saw in one of our Japanese ramen magazines) as a replacement. She offered you a clear broth but not knowing that you didn’t like fish so that is why she had offered you a dashi and a shoyu veggie (glutenfree) version. We regret your negative experience, please contact me on my number (0653646806).
